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Frequently
Asked Questions
Pre-Sales
Questions
- How
does i-goldhosting.com's Anonymous Hosting™ work?
- How
can we communicate anonymously with you?
- Is
there a minimum time contract/commitment?
- How
soon will my account be set up and ready for use?
- Do
I have access to update my site 24 hours a day?
- Can
you register a domain name for me? Can you set up domains other than
.com, .org, and .net?
- Do
you offer a money back guarantee?
- How
do I pay for your services anonymously?
- I
see some hosts offering "unlimited bandwidth". Why don't you
offer this?
- Do
you host Adult sites, warez sites or sites containing illegal material?
- Is
my site backed up and how often?
- How
fast are your connections?
- What
are your server specifications?
Technical
Questions
- I
changed my control panel password and now I can't get in.
- How
do I get my email?
- I
want to get started right away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
- What
is the path to perl?
- Where
should I put CGI scripts for my domain?
- I
uploaded my files, but I don't see my page?
Account
and Billing Questions
- Can
I upgrade my plan or features later?
- How
can I change my account or billing information?
- What
happens if I go over the bandwidth limit for my account?
- What
is the cost for additional features?
- How
do I cancel my Account?
- What
about billing and overdue policie
Answers
Pre-Sales Questions
-
How
does i-goldhosting.com's Anonymous Hosting™ work?
Anonymous Hosting™
is a service we provide for discriminating clients who wish to host
their websites without disclosing their personal and business information.
We purchase domain name(s) and hold them in a trust for you based
on a numbered account that we supply to you. We host your website(s)
without collecting any data on you, your business and we can do this
without requiring a credit card.
Domains that you transfer to our Domain Trust require a special process.
You must have access to the admin email on your domain whois record
and it may take up to 7 days to make the transfer. We will communicate
with you during this process.
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to top]
- How
can we communicate anonymously with you?
Your initial contact with us should be by phone, icq or through a web
based email of your choosing. Using this method ensures your privacy.
Once you establish an account with us, we can provide a secured url
that we will use by request to speak back and forth with you in privacy.
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to top]
- Is there
a minimum time contract/commitment?
Not at all. You can pay for 3, 6, or 12 months in advance. You can also
cancel at any time.
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- How soon
will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site will be uploaded to our servers
before your domain name will be accessible. It takes between 24-48 hours
for the domain name server (DNS) update to occur. As an ISP, we have
no control over DNS record modification.
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- Do I
have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
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- Can you
register a domain name for me? Can you set up domains other than .com,
.org, and .net?
You can order a domain name directly through our domain trust. Within
a few minutes we can supply any domain name extention that is available
for registration including any top level country code domain.
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- Do you
offer a money back guarantee?
Yes. If for any reason during the first 14 days as an anonymous hosting
customer, you are not completely satisfied with any of our services,
you may cancel your account and request a refund of your money - any
setup and domain name fees.
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-
How
do I pay for your services anonymously?
You have many options depending on the services you select. For hosting
you may pay for 3, 6, or 12 months in advance. Listed in order of
anonymity and speed we recommend:
• Overnight Fex Ex (cash or money order)
• Western Union Money Gram
• Cash or money order by mail (please wrap well) We can't guarantee
your account when sending
cash although we have never had a problem with this.
• e-gold (spend to acct#: 698942)
• e-bullion (spend to acct#: 698942)
• Gold Money (spend to acct#: 698942)
• Crown Gold (spend to acct#: 698942)
• Paypal (spend to info@katzglobal.com)
Invoices for renewal of services will be emailed to you. We feel clients
who require our services are responsible enough to maintain a healthy
account status.
-
(Services left
unpaid will be canceled 7 days past the payment due date.)
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- I see
some hosts offering "unlimited bandwidth". Why don't you offer
this?
Technically speaking, there is no such thing as "unlimited bandwidth."
Someone has to pay for the traffic somewhere - and if you check the
fine print of some service agreements from companies who claim to offer
unlimited bandwidth, you'll probably find that they do charge for traffic
over a certain amount. We dispense with the fine print.
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- Do you
host hate sites, warez sites or sites containing illegal material?
No. Please see our Terms
of Service for policies regarding this. If
you break this policy we reserve the right to cancel your service without
prior notification. You must respect the laws in your home country and
any other country that allows your site to be viewed
in order to maintain an account with Katz.
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- Is my
site backed up and how often?
It is the clients responsibility to do all back ups of their site. If,
in the unfortunate event, something happens to your files, it is your
responsibility to have a local copy of your files. We
are NOT held liable in any
way for any files, money, time, effort, etc... lost due to this unfortunate
event. Furthermore, if your files are lost, we will attempt to restore
them as a gesture of good faith, but make no promises what so ever about
whether the files will be brought back successfully or not. Again, back
ups are the client's responsibility.
That being said, we do run backups once every two weeks
on our unix and windows servers running plesk and once per week on our
unix servers running cpanel.
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- How fast are
your connections?
Our servers are located in Network Operations Centers (NOCs) in Dallas,
TX, Scranton, PA , New Jersey, NJ and Tucson, AZ. The servers and networks
are monitored around the clock. We provide multiple OC3's, and Tier
2 options all with high security facilities. The account you choose
determines the physical location of your site or server.
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- What are your
server specifications?
Current servers are Dual Pentium 4's with redundant hard drives, redundant
power supplies and over 2 gigs of memory, or better. We
also provide supercomputer blade hosting options sold by the slice on
our dedicated and semi-dedicated plans. We also still have some Pentium
III servers running
because they are still great running machines after all.
Why mess up a good thing? :-)
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Technical
Questions
- I changed
my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering the
first 8 characters when logging into your control panel.
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- How do
I get my email on your plesk admin plans?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourisp.com
* set SMTP authorization within
your email program to have the server authenticate you as a registered
account holder.
* You may access your email online from any computer worldwide. The
instructions were included in your setup instructions email.
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- I want
to get started right away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
The welcome email we send you has complete details on uploading your
site to the server immediately through a FTP application. After
your domain is fully propagated through the system, you can upload access
your website through your browser and email services.
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- What
is the path to perl?
#!/usr/bin/perl
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain.
Be sure to follow the instructions for the script you are uploading
regarding setting permissions on the files and folders you create, as
they vary from script to script
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- I uploaded
my files, but I don't see my page?
If our default "yoursite.com is coming soon", index.html,
has not been replaced by another index page, then anyone going to domainname.com
will still see that page instead of some other home page. This is the
order in which the web server looks for a page to put up as the "home"
page: >DirectoryIndex: index.html, index.shtml Just delete
the index.html file and anything after it in this list will then come
up automatically. Notice that "home.shtml" is NOT on the list
and so will not show up as your home page. You would need to rename
it.
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Account
and Billing Questions
- Can I
upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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- How can
I change my account or billing information?
If you need to update your account or billing information please send
us an email with the changes and your account # in it.
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- What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth or disk space limit for your account you
will be automatically notified by email and the overage amount will
be automatically billed at a rate of $5 per gigabyte per month for bandwidth
and $3 per 100mb per month for disk space, or you may purchase another
account to cover the overage. If we catch it in time, we will make an
offer for you to upgrade your plan.
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- What
is the cost for additional features?
You can add additional features to the plan that you signed up for.
Below are the rates for some commonly added features.Disk
space - $3 per 100mb per month.Bandwidth - $5 per gb per month. Contact
us for more options and details.
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- How do
I cancel my Account?
You can cancel your account at any time by sending email to info@e-goldhosting.com
There are no cancellation fees, and no notice is required, but we ask
for a 15 day courtesy notification. Any fees paid to that point are
non-refundable, unless cancellation is made within 14 days of opening
the account. Abandoning our website is not canceling it. You must notify
us in order to cancel your billing.
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- What
about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not received
within the grace period your account and sites will be suspended and
a $20 deactivation fee will be required to unsuspend your account and
make your sites visible again. After 20 days, your account will be canceled
and your sites will be removed from our servers. A $40 setup fee will
apply to set up a previously removed account. We reserve the right to
refuse service to anyone who has not kept an account in good standing.
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Anonymous Hosting™ Plans
and Pricing
Our Anonymous
Hosting™ plans start at $14.95 US per month.
All plans
come with our standard 14 day
money back guarantee.
Note:
Our main site for anonymous hosting™ provides far more information
than this site regarding privacy issues. If you are serious about your
anonymity, or would like more information about anonymous hosting™
please visit our sister site at: http://www.katzglobal.com
Contact us today at 520-304-6783
e-mail to: info@i-goldhosting.com
ICQ#: 125569296
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