|
|
| Answers |
Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Our minimum plan is 3 months. You can pay for 3, 6, or 12
months in advance. You can also cancel at any time.
[Back to top]
- How
soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in
the order in which they are received. Your site will be
uploaded to our servers before your domain name will be
accessible (about 4 hours). It takes around 24 hours for
the domain name server (DNS) update to occur. As an ISP,
we have no control over DNS record modification.
[Back to top]
- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update.
[Back to top]
- Can
you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
Click Here and you can
order your domain name directly through our domain trust
website within a few minutes. We can supply any domain name
extention that is available.
[Back to top]
- Do
you offer a money back guarantee?
Yes. If for any reason during the first 14 days as a i-goldhosting.com
customer, you are not completely satisfied with any of our
services, we will cancel your account and refund your money
for that month's service.
[Back to top]
- I
see some hosts offering "unlimited bandwidth".
Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic somewhere
- and if you check the fine print of some service agreements
from companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a certain
amount. We dispense with the fine print.
[Back to top]
- Do
you host adult sites?
Yes. We have special servers for legal adult services that
comply with statute 2257 of the USC code. You must specify
that your site contains mature material at the time of ordering.
We absolutely in no way will tolerate child pornography.
We will take action to protect our servers from such things.
[Back to top]
- Is
my site backed up and how often?
It is the clients responsibility to do all back ups of their
site. If, in the unfortunate event, something happens to
your files, it is your responsibility to have a local copy
of your files. We
are
NOT held liable in any way for any files, money, time, effort,
etc... lost due to this unfortunate event. Furthermore,
if your files are lost, we will attempt to restore them
as a gesture of good faith, but make no promises what so
ever about whether the files will be brought back successfully
or not. Again, back ups are the client's responsibility.
[Back to top]
- How
fast are your connections?
Our servers are located in the Network Operations Center
(NOC) in Tucson, AZ, New jersey, NJ and Dallas, Texas. The
network is monitored around the clock. Please click
here for more details.
[Back to top]
- What
are your server specifications?
Current servers are Dual Pentium 4 or dual AMD processors,
with dual power supplies, dual nic cards and over 2 gigs
of ram.
[Back to top]
|
Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 12 characters.
If you entered a password longer than 12 characters please
try entering the first 12 characters when logging into your
control panel.
[Back to top]
- How
do I get my email when using plesk?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming
mail (POP3) server:
mail.your-domain.com
Outgoing mail (SMTP) server:
mail.your-isp.com
*
set SMTP authorization within your email program to have
the server authenticate you as a registered account holder.
[Back to
top]
- I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
The welcome email we send you has complete details on uploading
your site to the server immediately through a FTP application.
Your setup email contains the link to view your site before
the DNS resolves. After your domain is fully propagated
through the system, you can upload access your website through
your browser and email services.
[Back to top]
- What
is the path to perl?
#!/usr/bin/perl --
[Back to top]
- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,
for your domain. Be sure to follow the instructions for
the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from script
to script
[Back to top]
- I
uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of",
index.html, has not been replaced by another index page,
then anyone going to domainname.com will still see that
page instead of some other home page. This is the order
in which the web server looks for a page to put up as the
"home" page: >DirectoryIndex: index.html, index.shtml
Just delete the index.html file and anything after it in
this list will then come up automatically. Notice that "home.shtml"
is NOT on the list and so will not show up as your home
page. You would need to rename it.
[Back to top]
|
Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to
a new plan. There is no set up fee for upgrading.
[Back
to top]
- How
can I change my account or billing information?
If you need to update your account or billing information
please contact us here:
Account Maintenance or from your
communications panel.
[Back
to top]
- What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per
gigabyte per month.
[Back
to top]
- What
is the cost for additional features?
You can add additional features to the plan that you signed
up for. Below are the rates for some commonly added features.
Disk
space - $3 per 100MB per month.
Bandwidth
- $5 per gigabyte per month
[Back to top]
- How
do I cancel my Account?
You can cancel your account at any time by sending email
to info@i-goldhosting.com
There are no cancellation fees, and no notice is required.
Any fees paid to that point are non-refundable, unless cancellation
is made within 14 days of opening the account.
[Back
to top]
- What
about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment
is not received within the grace period your account will
be put on hold status and not be viewable online. There
will be a $20 reactivation fee. After 20 days your site
will be deleted from our servers. In order to activate your
account after non payment you will be charged a $40 setup
fee.
[Back
to top]
|
If
you have any questions, please don't hesitate to call us.
Contact us today at 520-304-6783
e-mail to: info@i-goldhosting.com
ICQ#: 125569296
|
|
